Return Policy

Change of Mind Returns
At DIS Technology, we emphasise convenience. That’s why we offer a 14 Day Change of Mind Returns Policy.

If you wish to return your purchase, please follow the instructions below within 14 days after the original transaction date to organise the return of your product and receive either store credit or refund of the purchase price of your product (excluding initial delivery & handling fees). There will be a restocking fee of 20% of the original purchase price, or $30 (whichever is lower). Buyers are responsible for paying the return shipping.

Under Australian Consumer Law, companies are not required or obligated to accept returns that are simply a Change of Mind. Our goal is to always provide world-class customer service and we know that sometimes circumstances change and you may no longer need an item you purchased. Under certain circumstances, we can accept your item back as a 'Change of Mind'. If you have any questions about this, please feel free to reach out to our Support Team and we can help clarify any concerns you may have.

We will only accept products for a change of mind return that are still FACTORY SEALED. Any product that has already been opened (including removing shrinkwrap or labels being broken) can not be returned under any circumstance as a Change of Mind. This can include items where you have purchased an item and found it did not fit/suit your requirements.

DIS Technology may reject the return upon inspecting the condition of the products and will return the products to the customer at the customer’s expense.

Items deemed Dead-On-Arrival (DOA), Damaged in Transit, Faulty or Delivered Incorrectly
If you receive any product that is dead on delivery, damaged during the delivery or incorrectly delivered, please contact our Customer Service team within 3 days of when goods were received from the Carrier. This may mean the product needs to be returned with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us. For items that are large and bulky (for example, gaming chairs), they need to be repacked in a manner that makes them safe to be transported or alternatively can be returned in store with any available packaging and we may be able to repack it for you.

Once we receive the item, DIS Technology will provide you with a Return Authority (RA) number via email. Our Support Team will test your item and may contact you for more information. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, we may need to refer your item(s) to the manufacturer for further testing and advice.

If it is determined that the product is not faulty and is working as expected, or it is determined that any defect or damage was caused after your took possession the item(s), we will return the product to you at your cost. You will be responsible for any costs associated related to the testing and/or return of the item(s) to you in this instance.

If the product is incorrectly delivered, you must return the product (preferably unopened) with suitable packaging to prevent damage in delivery. Please contact our Customer Service team and we can arrange for this item to be returned to us at our cost and (if applicable) arrange for the correct product to be delivered to you.

Return Procedures & Process
Please contact our Support Team through contact form or email and provide our team with following details to enable us to efficiently deal with the situation:

1. Your full name, contact telephone number, address and most importantly, your email address;
2. Proof of purchase such as Invoice and Order Number
3. Any relevant serial number(s) for the item; and
4. Reason for return (including any steps we can take to replicate any fault where applicable)

To assist our team in providing you with a speedy resolution, please include photos and/or a short video demonstrating the damage or fault with your product.
Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
If it is determined via troubleshooting that your product may be faulty, our team will provide instructions to have the product returned for assessment.

When a return is authorised, we will supply you with a Return Authority (RA) Number by email. It is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered. Items returned without detailed information will be delayed in processing or be ignored.

We will notify you once we’ve received and inspected your return. The outcome of the inspection should take no longer than 7 business days from the date the item is received by our support department (times may vary).

We will arrange for testing, repairing or replacement of the product, store credit or a refund where appropriate. For refund, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DIS Technology may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. DIS Technology reserves the right to decline an exchange, refund or repair where any product fault is caused by misuse or neglect.

DIS Technology reserves the right to make changes to this Refund Policy without notice.